Restaurant Manager

Restaurant Manager

General duties:

1.Daily Operations Management

. Oversee the entire restaurant operations to ensure the restaurant runs smoothly and efficiently during all shifts. .

. Manage and oversee reservations, table assignments, and waitlists to maximise seating efficiency.

. Collaborate with kitchen and back-of-house teams for smooth service flow.

. Monitor and maintain cleanliness and presentation of the dining area and bar and hygiene at all times.

. Implement and maintain operational procedures and standards.

. Manage POS system operation and cash handling procedures.

. Prepare daily sales reports and assist with shift closing duties.

2. Team Leadership & Staff Management

. Hire, train, schedule and supervise restaurant staff including waitstaff.

. Create staff schedules to ensure adequate coverage.

. Foster a positive team culture and encourage high morale and teamwork.

. Conduct performance evaluations and provide ongoing feedback and coaching.

3.Customer Experience

. Ensure high levels of customer satisfaction through excellent service.

. Greet guests warmly and ensure an exceptional dining experience from arrival to departure. . Handle customer feedback, compliments, and complaints in a professional manner.

. Build rapport with regular customers to foster loyalty.

4.Inventory & Cost Control

. Monitor stock levels of food, beverages, and supplies.

. Coordinate with suppliers and oversee order placements.

. Manage food cost, wastage, and implement cost-saving initiatives.

5.Financial & Administrative Duties

. Petty cash & claims.

. Monitor daily revenue, costs, and other financial aspects of the restaurant.

. Assist with budgeting, forecasting and financial reporting.

. Implement cost control measures and minimize wastage.

6.Social Media Management

. Plan, create, and schedule engaging content for platforms like Instagram, Facebook. . Promote new menu items, events, and promotions.

. Monitor engagement, respond to comments and messages in a timely manner.

7.Branding & Online Presence

. Maintain the restaurant's brand image and tone online.

. Ensure consistent photography style, captions, and visual themes.

. Work with designers or use simple tools to create visual content (e.g., Canva).

8.Marketing Campaigns & Collaborations

. Run social media ads and basic digital marketing promotions.

. Coordinate with food influencers, bloggers, or media for reviews and exposure.

. Track performance of marketing efforts and suggest improvements.

9.Compliance & Safety

. Ensure compliance with health and safety regulations.

. Maintain cleanliness and sanitation standards in all areas of the restaurant.

. Stay up to date with licensing, hygiene, and safety requirements.

Any other work as assigned by the superior.