Job Summary
Lead and coordinate daily restaurant operations to deliver exceptional customer service, optimize staff performance, control costs, and promote the brand. Drive compliance with safety standards and implement policies to ensure efficient, sustainable restaurant management.
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations to ensure smooth workflow and service delivery
- Deliver superior customer service to maximize satisfaction and loyalty
- Respond efficiently and accurately to customer complaints to resolve issues promptly
- Regularly review product quality and research new vendors to maintain high standards
- Organize and supervise staff shifts to optimize coverage and productivity
- Appraise staff performance and provide constructive feedback to enhance team effectiveness
- Estimate future needs for goods, kitchen utensils, and cleaning products to maintain inventory levels
- Ensure compliance with sanitation and safety regulations to uphold health standards
- Manage the restaurant's public image and suggest improvements to enhance reputation
- Control operational costs by identifying and implementing waste reduction measures
- Create detailed financial reports on weekly, monthly, and annual revenues and expenses to inform management decisions
- Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility
- Recommend marketing strategies such as discounts and social media ads to reach a broader audience
- Train new and current employees on proper customer service practices to maintain service quality
- Implement policies and protocols to sustain efficient future restaurant operations
Required competencies and certifications
- Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
- Proven customer service experience in a managerial capacity
- Extensive food and beverage (F&B) knowledge, including the ability to recall ingredients and dishes to inform customers and staff
- Familiarity with restaurant management software
- Strong leadership, motivational, and people management skills
- Acute financial management skills
Preferred competencies and qualifications
- Diploma in Business Administration, Hospitality Management, or Culinary Schooling (not essential but advantageous)
