Summary:
Our client is a well-known American fast-food chain with a long-standing reputation. Their flagship outlet operates 24/7, offering a complete menu while engaging customers through interactive content and community programs.
This position will report to the Area Manager
Role & Responsibilities:
- Responsible for managing all operation aspects of restaurant from manpower planning, food and service standard, customer service, profit, revenue, cash and quality targets
- Development of the brand's strategy and operations
- Lead business development initiatives and deliver long term strategic objectives.
- Create store action plans to drive KPIs i.e. Quality Audits, Sales Targets
- Stock control (Orders, inventory, consumption, etc)
- Ensure that quality standards are maintained always Lead and cooperate towards the company's marketing campaigns
- Coach, lead and mentor team members to achieve sales and profit targets
- Recommend effective solutions to increase outlet sales and operations performance
- Review business performance reports on a monthly/quarterly basis and provide recommendations to improve on operational issues and implement corrective measures
- Responsive and availability during the operation time of the restaurant
- Liaise with suppliers, coordinate deliveries, manage problems with deliveries, coordination with Supply Chain Department, etc
- Constantly keep in close contact with suppliers to source for competitive raw materials for the business
- Work closely with HR department for all staff related matters and ensuring that processes are aligned with HR policy
- Conduct annual performance/appraisals and review pay packages for outlets staff
- Work closely with Training department to come up with SOPs, evaluation of training, training of the staff of the stores, etc
Requirements:
- Diploma/Degree in Food & Beverage Management and/or Hospitality from a recognized hospitality/tertiary institution
- Minimum 8 years of experience in managing a restaurant, preferably in a fast-food environment
- Project management and operations skills
- Valuable experience in quality control systems, training or similar
- Ability to transmit ideas and vision in both verbal and written
- Ability to work under pressure in a multitask environment
- Ability to prepare reports using MS Office
- Concise, and well thought out written and oral communication skills
- Positive work attitude and a high level of energy
- Possess valid Food Safety certificate
- Fully vaccinated against COVID-19
- Able to commerce work immediately or within short notice
