RESTAURANT FRONT DESK MANAGER

Key Responsibilities:

. Greeting & Seating: Oversee guest reception, manage waitlists, and optimize table turnover while ensuring guest satisfaction.

. Reservation Management: Handle booking systems, phone/online reservations, and special requests.

. Staff Supervision: Train, schedule, and evaluate host/hostess team conduct pre-shift briefings.

. Customer Service: Address guest inquiries/complaints promptly maintain high service standards.

. Coordination: Communicate with serving and kitchen staff on table status, timing, and special needs.

. Administrative Duties: Monitor seating charts, manage reservation software, and generate occupancy reports.

. Ambiance Maintenance: Ensure entrance area cleanliness, menu displays, and overall presentation.

. Compliance: Adhere to health/safety regulations and company policies.

Requirements:

. Experience: 2+ years in hospitality, preferably as host supervisor or front office role.

. Skills:

. Excellent communication and interpersonal abilities.

. Strong organizational and multitasking skills.

. Proficiency in reservation software (e.g., OpenTable) and MS Office.

. Problem-solving and conflict-resolution skills.

. Personal Traits: Customer-oriented, professional demeanor, leadership, and team collaboration.

. Flexibility: Available to work shifts, weekends, and holidays.