Handling reservations, home deliveries & general inquiries.
Ensure positive guest service in all areas, respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
Taking orders, opening bills, presenting bills, and closing bills
Serving food, clearing courses if required and shorthanded
Oversee and manage food service of the restaurant.
Briefing the waiters, servers and trainees
Topping up the side stations, Replenishing the ingredients
Requesting supplies
Receiving and storing the goods and supplies at proper places
Leading a team of waiters, servers and service trainees
Arranging and stacking the crockery and cutlery.
Investigate and resolve complaints concerning food quality and service.
Maintain safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures, complying with legal regulations.
