RESTAURANT CAPTAIN

Job Summary
The Restaurant Captain is responsible for supervising front-of-house operations, ensuring excellent customer service, and supporting the Restaurant Manager in daily operations. This role acts as a bridge between service staff, kitchen, and management to ensure smooth and efficient service.

Key Responsibilities

• Supervise and coordinate front-of-house service staff during daily operations

• Ensure high standards of customer service and handle guest feedback or complaints professionally

• Lead by example in service quality, grooming, and workplace discipline

• Assign stations, manage staff deployment, and ensure adequate manpower coverage

• Train and coach service staff on service standards, menu knowledge, and SOPs

• Monitor table service flow, order accuracy, and food presentation

• Coordinate closely with the kitchen team to ensure timely food service

• Ensure compliance with hygiene, safety, and company SOPs

• Assist with opening and closing duties, including cash handling when required

• Support Restaurant Manager in administrative and operational tasks