Restaurant & Bar Executive

The Restaurant & Bar Executive will deliver prompt and professional F&B service to Hotel's guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. He/she must be familiar with ALL Loyalty Program to recruit members and be able to share information when handling existing ALL members.

Outlet Operations

. Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.

. Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

. Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.

. Take food and beverage orders according to guest's requirements and preferences.

. Deliver food & beverage services in accordance to departmental standards and procedures.

. Ensure that all food & beverage are serve according to LQA service standard.

. Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.

. Remember individual guest's names and their preferences to extend a personalized service.

. Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

. Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

. Handle guests complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

. Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management