Resource Manager

Role Overview

The Senior Resource Manager plays a critical role in ensuring optimal workforce utilisation across projects while fostering strong employee engagement and development. This role blends strategic resource planning, project delivery support, and people engagement, ensuring the right talent is deployed to the right projects at the right time.

The position works closely with Delivery, PMO, Finance, HR, and Business Operations teams to support project success, operational efficiency, and workforce satisfaction.

Job Summary

The Resource Manager is responsible for end-to-end resource allocation and capacity planning across ongoing and upcoming projects. The role ensures effective utilisation, resolves resource conflicts, supports delivery teams, and contributes to workforce planning and talent development initiatives, including new graduate programs.

Key Responsibilities

Resource & Capacity Management

• Assign resources to projects based on skills, experience, availability, and project needs

• Monitor day-to-day project activities and corresponding resourcing requirements

• Perform capacity planning to support upcoming and pipeline projects

• Track and manage utilization, workload, and overtime

• Identify and resolve resource conflicts proactively

Delivery & Stakeholder Support

• Support Project Executives and Delivery Leaders on resource-related challenges

• Escalate risks related to resource shortages or delivery impact to senior management

• Maintain visibility of current and upcoming projects, including business development initiatives

• Collaborate with Business Operations, Finance, and HR on:

• Hiring needs

• Project incentives

• Organizational initiatives

Process, Reporting & Documentation

• Maintain and improve resource management processes

• Prepare and manage reports such as:

• Weekly utilization reports

• Workforce planning dashboards

• Ensure accurate documentation and data-driven decision-making

Employee Engagement & Talent Development

• Support employee engagement through fair workload distribution and career alignment

• Manage new graduate talent programs and resource development planning

• Foster a positive, motivating, and high-performance work environment

Required Skills & Experience

Experience

• Proven experience in Resource Management within a System Integrator or IT Consulting environment

• Strong exposure to project-based resource planning and delivery models

• Demonstrated ability to balance operational demands with employee engagement

Knowledge

• Solid understanding of:

• Resource allocation and utilization models

• Capacity and workforce planning

• Project management methodologies

• IT services delivery environments

Skills

• Strong analytical, forecasting, and problem-solving skills

• Excellent communication, interpersonal, and stakeholder management abilities

• Ability to multitask and work in fast-paced, delivery-driven environments

• Proficiency in resource management tools and reporting systems

Education & Certifications

• Bachelor's degree in Business Administration, Human Resources, or a related field

• Certifications such as PMP, HRCI, SHRM-CP are a plus

• Strong working knowledge of:

• Microsoft Excel

• PowerPoint

Power BI (preferred)

Ideal Candidate Profile

• Background in IT Services / System Integration companies

• Strong delivery mindset with people-centric leadership

• Comfortable working with cross-functional and senior stakeholders

• Not from pure HR, HRBP, or recruitment backgrounds