Role Summary
Under the direction of the Post Facilities Manager, the Residential Property Coordinator is responsible for coordinating the day-to-day management of residential properties in accordance with British government guidelines, health and safety legislation, and client standards. The role provides administrative and operational support across the leased residential property portfolio, ensures statutory requirements are met, and maintains strong working relationships with residents, external authorities, service providers, and internal teams.
Responsibilities
- Coordinating the management of leased residential properties and maintaining effective internal and external stakeholder relationships.
- Providing advice, assistance, and recommendations to the Account Management team on the local leased residential property market.
- Supporting incoming and departing staff with residential property matters and liaising with real estate brokers.
- Preparing lease documentation and associated paperwork as required.
- Maintaining accurate electronic records of residential property matters, including lists of service and maintenance suppliers.
- Ensuring staff residential properties offer suitable amenities, security, and safety that meet Health, Safety and Environment (HSE) regulations and client standards.
- Supporting management of the residential estate budget, including preparing reports for forecasting and monitoring.
- Ensuring appropriate contracts and service agreements are in place for planned maintenance and essential service delivery.
- Monitoring the general upkeep of residential properties and supporting emergency and crisis management plans; escalating issues to the Site Management team as required.
- Delivering high standards of customer service and responding promptly to resident needs and requests.
- Supporting logistical arrangements for official visits, including coordination of required resources.
Core Competencies
- Knowledge of health and safety standards, including fire and electrical safety.
- Proficiency in Microsoft Office and relevant residential property management software.
- Understanding of local building statutory requirements.
- Excellent organisational skills with strong attention to detail and the ability to manage competing priorities and meet deadlines.
- Effective written and verbal communication skills, with the ability to engage confidently with stakeholders from diverse backgrounds.
- Strong analytical and decision-making skills.
- A customer-focused and solutions-oriented approach, with the ability to manage challenging situations professionally.
- Professionalism, resourcefulness, and approachability.
Experience & Qualifications
- University degree or equivalent qualification.
- A minimum of three years experience in residential property management or a related field.
