Repair Technician

. Lead a team of technicians to oversee repair work for all products

. Liaise with customers and the customer service team on a daily basis to understand product faults and customer issues

. Work directly with in-house engineering team to resolve any technical issues arising from customer complaints or product repairs or product abnormalities

. Diagnose customer reported faults on products and identify hardware issues required to resolve faults

. Prepare documentation and repair evaluation for customers

. Carry out repair solutions with hardware replacement for returned products

. Control and maintain repair components inventory in SAP

. Submit purchase request for component needed in the repair process

. Assist in quality control based on product repair

. Establish systems and practices to encourage workflow improvements to enhance repair work

. Any other assigned tasks and responsibilities