About The Job
You will be part of the Sales and Marketing function within the Group Insurance business, supporting renewal portfolios through effective servicing of intermediaries and clients. The role focuses on driving high renewal retention, providing sound advisory, and ensuring a seamless end-to-end renewal experience.
Key Responsibilities
- Develop a strong understanding of group insurance products to effectively manage and service renewal accounts through intermediaries.
- Apply knowledge of group insurance pricing to prepare and process renewal invitations.
- Collaborate closely with internal stakeholders to ensure accurate renewal data for billing and liaise with the operations team on operational matters.
- Manage and resolve escalations by coordinating with cross-functional teams to deliver timely and effective solutions.
- Coordinate with the claims team on claims-related escalations and provide timely updates to intermediaries/clients as needed.
- Ensure timely payment of premium by working closely with intermediaries/clients and internal finance teams.
- Support ad-hoc projects such as product/service enhancements, market analysis, and other business initiatives.
- Demonstrate accountability by proactively identifying business and regulatory compliance risks and taking appropriate steps to mitigate them
- Keep up to date with industry and regulatory developments, emerging risks, and best practices in risk management.
- Raise potential concerns early and contribute to a strong risk culture by sharing best practices.
- Uphold high standards of integrity, take ownership of work responsibilities, and maintain a positive, collaborative attitude.
- Possess a degree or equivalent industry related qualifications.
- Have a minimum of 35 years of relevant work experience in group insurance, employee benefits, or account management.
- Demonstrate strong interpersonal and relationship building skills.
- Are energetic, service oriented, and customer focused.
- Are adaptable, resilient, and able to work independently under pressure.
- Have strong soft skills and the ability to foster long term relationships.
- Uphold high integrity, take accountability for their work, and exhibit a positive, team oriented attitude.
- Take initiative to improve current processes and embrace new changes with an open mindset.
How You Succeed
- Champion and embody our Core Values in everyday tasks and interactions.
- Demonstrate high level of integrity and accountability.
- Take initiative to drive improvements and embrace change.
- Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
- Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who We Are
Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of AA- by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world's most highly-rated banks, with an Aa1 rating from Moody's and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World's Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
To All Recruitment Agencies
Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
Work Locations
SG-GE Centre
Job
Group Insurance
