Relationship Officer (Wellness)

This role is responsible for delivering a seamless five-star client experience, supporting daily centre operations, coordinating appointments and wellness programmes, and promoting our services and memberships. You will work closely with healthcare professionals and therapists to ensure every client receives personalised, professional and exceptional service.

Job Responsibilities

• Deliver exceptional client service and act as the primary point of contact before, during and after each visit.

• Build strong relationships with clients by understanding and remembering their preferences and needs.

• Welcome and assist clients and guests, ensuring a seamless and personalised experience.

• Coordinate appointments, client flow, room readiness and equipment scheduling to optimise operational efficiency.

• Support wellness intervention services by understanding treatment offerings, operational procedures and safety requirements.

• Explain screening programmes and wellness packages in a clear, professional and non-technical manner.

• Coordinate closely with doctors, therapists, health coaches and other healthcare professionals to ensure smooth client journeys.

• Follow up on appointments, consultations, screening results and outstanding client requests.

• Promote and recommend suitable wellness programmes, packages and memberships based on client needs.

• Register clients accurately, maintain confidential records and process payments according to established procedures.

• Respond promptly to client enquiries via phone, email and messaging platforms.

• Maintain excellent front-of-house presentation standards, ensuring reception, lounge and retail areas remain welcoming and well-stocked.

• Support daily opening and closing operations, reporting and administrative duties.

• Adhere to company policies, SOPs, confidentiality requirements and data protection regulations.

• Collaborate with cross-functional teams and participate actively in training and continuous service improvement initiatives.

Job Requirements

• Diploma or equivalent qualification in Hospitality, Business, Healthcare Administration or a related field preferred.

• Experience in a premium service environment such as private healthcare, luxury hospitality, concierge services, private banking or customer relationship management.

• Experience serving high-net-worth individuals will be advantageous.

• Strong customer service mindset with a passion for delivering exceptional client experiences.

• Excellent interpersonal, communication and relationship-building skills.

• Professional, polished and discreet, with the ability to maintain confidentiality at all times.

• Strong organisational and multitasking abilities with attention to detail.

• Comfortable engaging in sales conversations and promoting suitable programmes and services.

• Quick learner with the ability to adapt to new systems, technologies and wellness-related concepts.

• Genuine interest in health, wellness and preventive healthcare.

• Proficient in Microsoft Office applications and administrative systems.

• Able to work independently and collaboratively in a fast-paced environment.

• Willing to work weekends, public holidays and evenings when required.