Regional Technical Support Executive (Network, CCNA, Level 2 support)

• Up to $6,500 + AWS + Variable Bonus + Flexi Benefits
• Working location at West Singapore
• Collaborate and support teams across Asia within MNC organisation

Key Requirements:

• Experience in well-established organizations supporting over 200 users is essential.
• Degree in IT or related field with Cisco Associate certification (CCNA) preferred.
• Minimum 7 years of level 2 technical IT support experience in MNCs or large SMEs.
• Proven strong experience in network and server
• Hands-on expertise in Azure Cloud, Windows Server (2016/2022), Active Directory, and Microsoft 365 tools.

Responsibilities:

• Collaborate with IT Administrators and contractors to provide high-quality IT solutions and support.
• Troubleshoot and resolve complex issues involving PCs, laptops, servers, security, and networks.
• Act as a trusted advisor and ensure exceptional service for a diverse user base—from operators to executives.
• Participate in regional IT projects, including infrastructure upgrades, cloud server implementations, and more.
• Innovate and enhance local IT systems and processes while ensuring adherence to IT policies.
• Represent IT in meetings, manage end-to-end project execution, and deliver impactful solutions.
• Be flexible to travel and occasionally work outside standard hours.