Responsibilities:
- Drive short-term operational performance and long-term growth
- Optimise customer engagement and service delivery
- Lead the delivery of monthly, quarterly, and annual operational targets set and cascade Asia operational goals, KPIs, and performance metrics
- Manage and execute the Asia operational budget, ensuring efficient cost management and contribution to top- and bottom-line growth.
- Shape and evolve the regional operational landscape
- Oversee timely and accurate handling of customer enquiries, orders, returns, credits, and dispute resolution, ensuring first-contact resolution wherever possible
- Lead, coach, and mentor the Asia Operations team to foster a positive, collaborative culture and consistently high performance
- Manage team performance through clear KPIs, regular check-ins, coaching conversations, and formal reviews, ensuring accountability and development
- Drive team engagement and morale by promoting strong communication, continuous improvement, and a high-performance culture grounded in organisational values
Requirements:
- Degree in Business / Engineering
- Strong experience in supply chain or operational leadership across multiple Asian markets, with a proven ability to manage complex, region-wide operations
- Deep understanding of how operational functions integrate to deliver superior customer outcomes
- Demonstrated track record of meeting or exceeding operational KPIs, service standards, and performance targets across Asia.
- Demonstrated ability to operate within regional or global reporting structures, including indirect or matrix reporting lines.
- Entrepreneurial operational leader with a proven track record in driving organisational change, executing major initiatives, and building high-performing operational teams
Account Manager:
Kerwin Tan Kai Bin (R1331624)
[Confidential Information]
EA16S8107
