Regional Seller Operations Strategy (Shopee)
Job Description
Job Description:
- Optimize Seller Ops Strategy: Monitor and analyse seller performance metrics (e.g., fulfilment & shipping, penalty policy, seller programs) to identify areas for improvement. Proactively work with sellers and enablers to drive performance improvements and enhance platform policies
- Solve Real-world Problem: Take ownership of complex seller-related issues and work with cross-functional teams to resolve them in a timely and efficient manner
- Ops excellence with AI & Automation: Optimize seller operations by identifying process inefficiencies, implementing automation, and introducing best practices. Act as a subject matter expert on operational processes and policies
- Cross-functional Collaboration: Collaborate with internal teams such as product, engineers, and local markets to address seller-related issues and deliver solutions that enhance the seller experience
- Data-Driven Insights: Use data analytics to monitor trends, identify performance gaps, and develop actionable insights to optimize seller operations
Requirements:
- Relevant Degree in Business, Engineering, or a related field
- 1-3 years working experience in management consulting, experience in a technology company is a plus
- Proficiency in analytical thinking, critical reasoning, and problem-solving
- Exceptional stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds
- Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Ability to apply analytical thinking with strong interest in working with large data sets
- Experience/proficiency in SQL and/or excel is required
- Ability to thrive in a dynamic and collaborative environment
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