Role and Responsibilities
- Lead account management responsibilities for key regional insurance provider relationships to establish, manage and grow device protection and service solution offerings. This includes:
- Managing day-to-day partner engagements with key partners, including sales performance reviews, commercial negotiations and contracts, go-to-market planning, co-marketing, solution planning, and trouble-shooting
- Exploring new sales programs and revenue models with partners
- Identify and project manage new initiatives, from concept development and planning to activation and performance tracking, responsibilities would include:
- Conducting market research, competitive landscape, partner evaluations to develop new business program models and success cases
- Developing and evaluating new business concepts and programs, evaluating program feasibility and business impact. Areas of exploration can include rental, subscription or guaranteed value programs, and device refurbishment
- Running pilot programs with partners to test new concepts, while tracking and reporting performance to key internal / external stakeholders
- Creating program guidelines and support program implementation at scale
- Facilitate cross-functional alignment to drive Samsung Care+ programming across key organizations including device sales teams, legal, finance organizations, field service, retail and channel organizations
- Liaise with global and local counterparts to reinforce global guidance, provide regional direction and report local updates and program performance
- Develop and present Samsung Care+ program updates, new business / program plans, product performance to key senior stakeholders at global / regional levels
Skills and Qualifications
- Ideal candidate will have sales and/or business development experience in carrier/retail business, electronics/mobile manufacturing, and/or device insurance
- Experience / understanding of mobile care programs and customer service repair programs and processes, including device trade-in
- Experience with retail channel and/or carrier operations including field force management, promotion mechanisms and processes, performance tracking etc.
- Experience with local insurance companies or third-party administrator (TPA) partners
- Experience negotiating and managing commercial partner agreements
- Familiarity with mobile OEM device supply chain process
- Knowledge related to repair and distribution of refurbished phone markets will be beneficial
- Proven ability to navigate organizations and drive implementation
- Proven track record of successfully managing senior-level relationships both internally and with external customers and partners to deliver sales
- Analytically adept to inform logic with data
- Proficient with MS Power Point, Excel, and Word
- Excellent communication & collaboration skills
- Deep knowledge and previous strategic experience in mobile category desired
- Prior experience in strategy consulting or internal strategy group desired
