The Regional Sales Engineer/Clinical Sales (ENT Clinic Workflow & Integration) supports Easmed's Southeast Asia markets by ensuring smooth adoption of ENT clinic equipment and optimised clinical workflows. The role focuses on coordinating equipment setup, workflow integration, and basic patient data management alignment within ENT clinics.
This position strengthens sales outcomes by providing technical expertise, training, workflow advisory, and on-site support during demos, evaluations, and new installations. The role requires close collaboration with sales teams, end users, and internal stakeholders to ensure a seamless and consistent user experience across the region. You will be required to travel overseas for training, product support, and to participate in trade exhibitions/presentations.
Key Responsibilities (Product Specialist Focus)
1. ENT Clinic Workflow Integration
- Analyse clinic processes to recommend efficient use of ENT examination and treatment equipment.
- Support the integration of multiple clinic devices into a cohesive workflow setup.
- Ensure clinical teams understand how to use the equipment optimally for day-to-day practice.
2. Technical & Operational Support
- Assist during product demonstrations, evaluations, and new deployments.
- Support clinicians and staff during early usage to build familiarity and confidence.
- Troubleshoot basic equipment-related issues and coordinate escalations when required.
3. Training & User Competency Development
- Conduct structured training for clinicians, nurses, and distributors on equipment operation and workflow best practices.
- Develop training materials, reference guides, and user competency checklists.
- Ensure consistent messaging and standardised demo methodology across markets.
4. Sales Team Support
- Provide technical clarification during sales engagements and product discussions.
- Participate in key account demos and workflow presentations together with country teams.
- Offer pre- and post-sales support to enhance conversion and long-term satisfaction.
5. Field Insights & Continuous Improvement
- Observe clinic usage patterns and identify areas for workflow enhancement or user education.
- Provide structured feedback to internal teams to support future product, training, and service improvements.
- Monitor market trends and gather general intelligence on product landscape.
6. Regional Project & Events Support
- Assist with workshops, exhibitions, training programmes, and clinical familiarisation events.
- Coordinate with internal stakeholders to ensure smooth execution of regional activities.
Requirements
- Degree in Biomedical Engineering, Electrical/Electronic Engineering, Life Sciences, or related field; engineering background is an advantage.
- 25 years of experience in medical devices, clinical support, product specialist, or clinical applications roles.
- Strong communication and presentation skills with the ability to translate technical information into practical user guidance.
- Confident presenter capable of engaging clinical teams, sales teams, and distributors.
- Independent, resourceful, and comfortable working on-site in clinical environments.
- Willing and able to travel across Southeast Asia.
