Regional Retail Management Trainee (Sales & Operations)

About the Company

As the first bone conduction headset manufacturer in China, Shokz pioneered the foray into patented bone conduction technology and has built itself as a worldrenowned headphone brand with its signature open-ear design. Utilising numerous patented acoustics and health technology, Shokz aims to accelerate the development of their True Wireless Stereo series, their bone-conduction hearing aid and health product line.

About the Role

Based in Singapore, the Regional Retail Management Trainee will support Shokz's retail operations across Southeast Asia, focusing on markets such as Malaysia, the Philippines, Thailand, and Vietnam.

This role offers fresh graduates the opportunity to gain hands-on experience in retail management, sales operations, business analysis, and stakeholder management. The successful candidate will preferably be fluent in Malay or Thai, and should possess strong analytical and communication skills, with an interest in driving regional business growth.

Responsibilities

Retail Operations Management

• Support the operations and management of Shokz-branded stores and third-party retail channels.
• Conduct regular store inspections to ensure operational standards and identify areas for improvement.
• Coordinate with regional teams to implement retail operational strategies and improvements.

Stakeholder & Partner Management

• Build and maintain relationships with distributors, retailers, and other business partners.
• Coordinate with internal and external stakeholders to ensure smooth retail operations.
• Support communication and alignment of business strategies with regional partners.

Sales Performance & Business Analysis

• Monitor and analyse retail sales performance, market trends, and key business metrics.
• Identify opportunities to improve sales performance, customer traffic, and conversion rates.
• Prepare sales reports and provide recommendations for business improvements.

Retail Marketing & Event Operations

• Plan and execute in-store promotions, product launches, and retail marketing events.
• Coordinate with marketing, sales teams, and vendors to ensure successful event execution.
• Evaluate event performance and provide recommendations for future improvements.

Training & Development

• Support the development and implementation of training programmes for retail staff.
• Coordinate product knowledge and sales training with retail partners.
• Monitor training effectiveness and identify areas for improvement.

Required Skills

• Bachelor's degree in Business Analytics, Business Administration, Marketing, Data Science, Engineering or a related field.
• Strong interest in retail management, sales operations, and regional business development.
• Strong analytical and problem-solving skills, with the ability to interpret sales data.
• Fluency in Malay/Thai and English is highly preferred.
• Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite and willingness to learn retail management software.
• Role is open to fresh graduates. Fresh Graduates are welcome to apply.