Regional Project Operations Specialist, Samsung Asia Pte Ltd
We are seeking a detail-oriented and proactive Project Operations Specialist to support the efficient execution and monitoring of digital system operations and enhancements across multiple regional systems.
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The candidate will be responsible for monitoring and reporting the usage of various regional systems and provide insights to the relevant business operations, for Samsung's Southeast Asia & Oceania region.
- System Enhancement Planning:
- Drive the roadmap planning and prioritization of enhancements for regional systems based on business needs and user feedback.
- Process Improvement & Root Cause Analysis:
- Conduct deep dives into pain points reported by subsidiaries across various systems.
- Provide root cause analyses and recommend system or process improvements.
- System Development Task Monitoring:
- Track and monitor monthly man-hours and development progress across key regional systems, ensuring alignment with project timelines and resource plans.
- KPI & Adoption Tracking:
- Analyze monthly usage data and evaluate adoption progress of core systems by subsidiaries against set KPIs.
- Vendor Management:
- Review and verify monthly invoices for vendor services ensure timely submission for payment processing.
- Support annual review of vendor operations contracts to ensure alignment with performance and scope.
- Management Reporting:
- Prepare and deliver PowerPoint reports summarizing project status, risks, and key updates to management.
- Survey Administration Support:
- Provide ad hoc support for HQ-led surveys, including coordination, communication with subsidiaries, and data collection.
- System Training:
- Coordinate and support ad hoc training sessions
- Other ad-hoc duties
Skillsets and Qualifications:
- Bachelor's degree in Information Technology, Business Administration, Project Management or related field.
- 2+ years of experience in project operations, system coordination, or business analysis. Fresh graduates are welcome to apply.
- Knowledge with project management tools (e.g. Jira) is a plus
- Strong analytical skills and attention to detail.
- Great communication skills, both written and verbal
