About The Team
The ShopeeFood Regional Business Intelligence & Planning team plays a critical role in supporting ShopeeFood's overall strategy and planning. We drive alignment across markets by standardising processes, establishing best practices, and providing senior management with the data and insights needed for informed decision-making.
Job Description
Performance Analysis & Reporting
- Prepare reports and present actionable insights to senior stakeholders on overall merchant performance, identifying key trends and growth opportunities.
- Help track key performance indicators (KPIs), merchant program adoption, and program success metrics across the region.
- Define and standardize the methodology/definition for key metrics, providing clear analytical direction for local merchant management teams to focus on.
Strategy & Planning
- Diagnose merchant-related operational challenges (e.g. slow merchant preparation time) through data analysis and develop data-driven improvement plans.
- Collaborate with local and regional teams to design and implement effective incentive and penalty policies to improve merchant behavior and performance (e.g., reducing merchant-induced cancellation rates, improving product listing quality).
- Benchmark ShopeeFood's operations processes against competitor platforms and continuously adapt or recommend new best practices for our merchant ecosystem.
Stakeholder Management & Alignment
- Coordinate with local and regional teams to align on project scope, details, and implementation plans
- Collaborate with cross-functional teams to strengthen project management processes and share best practices
Requirements
- Bachelor's degree in Business Administration, Analytics, Economics, Finance or a related field
- Internship or work experience in a tech company or fast-paced startup is a plus
- Strong analytical and problem-solving skills, with the ability to turn data into actionable insights
- Excellent communication and interpersonal skills to work effectively with diverse stakeholders
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Proactive, adaptable, and comfortable working in a fast-paced, dynamic environment
