Regional People Operations Manager

ADVANCE.AI is a leading AI company that provides digital transformation, fraud prevention, and process automation solutions for enterprise clients. A leader in Artificial Intelligence, risk management and has a global footprint with operations across ASEAN and wider APAC and Latin America it currently partners over 700 enterprise clients across banking, financial services, fintech, payment, retail and e-commerce sectors. ADVANCE.AI has a global footprint across 12 markets in 3 continents.

ADVANCE.AI is part of Advance Intelligence Group, a Series D-backed Tech Unicorn valued at US$2 billion, and also one of the largest independent technology startups based in Singapore. Founded in 2016, the Group has presence across South and Southeast Asia, Latin America and Greater China. The Group is backed by top tier investors SoftBank Vision Fund 2, Warburg Pincus, Northstar,Vision Plus Capital, Gaorong Capital, Pavilion Capital, GSR Ventures and Singapore-based global investor EDBI.

Ranked among LinkedIn's Top 15 Startups in Singapore in 2022 (the third year in a row we've been on the list), we are partners with 700+ enterprise clients across Southeast Asia, South Asia and Mexico in sectors such as banking, financial services, fintech, payment, retail and e-commerce.

Advance Intelligence Group employees are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

Role Overview

Lead and improve HR operations across multiple markets in the APAC region, ensuring accurate, efficient, and compliant delivery throughout the employee lifecycle. This is an operations-focused role with ownership of payroll and HR systems, and responsibility for regional compensation-related projects and process improvements. The role partners closely with local HR teams, Finance, Legal, vendors, and other regional stakeholders.

Key Responsibilities

• Oversee end-to-end HR operations across multiple APAC markets, including payroll, employee lifecycle administration, HR documentation, and statutory processes.
• Ensure payroll inputs, calculations, tax-related processing, statutory contributions, and employee records are accurate and completed on time, working with local teams and external providers as needed.
• Lead or coordinate compensation-related projects, such as annual compensation reviews, salary planning, bonus or incentive processes, and related data analysis and implementation.
• Manage HRIS and payroll systems, including system implementation, migration, integration, testing, data validation, troubleshooting, and ongoing process improvements.
• Maintain strong HR operational controls, documentation, and audit readiness; coordinate internal and external HR or payroll audits and track follow-up actions.
• Monitor relevant employment, payroll, tax, statutory, and data privacy requirements across markets, partnering with local experts where needed.
• Maintain accurate HR data and reporting, including headcount, payroll costs, compensation data, and operational metrics.
• Identify opportunities to standardize and streamline processes, reduce manual work, and use automation or AI tools responsibly to improve efficiency.
• Handle operational employee queries and support employee relations matters, escalating complex or sensitive cases to the appropriate local HR or Legal partner.
• Collaborate with Finance, Legal, local HR teams, and external vendors to resolve issues and deliver consistent HR services across markets.
  
  

What We're Looking For

• Around 10 years of HR experience, with substantial hands-on experience in HR operations.
• Strong practical experience managing payroll operations, payroll controls, tax-related processing, and statutory compliance.
• Experience supporting HR operations across APAC markets; ability to work effectively with local teams and adapt processes to local requirements.
• Demonstrated experience with HRIS and payroll systems, including implementation, migration, integration, testing, or optimization.
• Experience coordinating compensation-related projects, such as salary review cycles, bonus processes, or compensation data analysis.
• Good working knowledge of local employment and HR compliance requirements, with the judgment to involve local specialists when needed.
• Strong numerical accuracy, analytical skills, attention to detail, and a structured, process-oriented approach.
• Ability to manage sensitive information, multiple priorities, and cross-functional projects independently.
• Clear communication and stakeholder-management skills, including experience working with vendors and teams across markets.
• Experience in technology, fintech, or startup environments is an advantage.
• Familiarity with AI tools such as ChatGPT or Claude is a plus, particularly for improving HR workflows and productivity.