Regional Learning & Development Manager

about the company
We are exclusively working with a leading international lifestyle and hospitality group known for delivering premium guest experiences across a diverse portfolio of high-end concepts. The organization focuses on maintaining market-leading standards and fostering a culture of excellence within the luxury service sector.

about the job

Reporting to the Head of Human Resources, this is an impactful opportunity for a dedicated training & development professional to drive service excellence and elevate brand performance across multiple premium outlets.

• Create and deliver comprehensive training modules focused on guest engagement, operational quality and product knowledge.
• Launch creative engagement initiatives and team-building programs to energize the workforce and celebrate service wins.
• Perform detailed training needs assessments using performance data and guest feedback to identify growth areas.
• Establish and monitor standardized service protocols to ensure consistent brand delivery across all locations.
• Partner with operational leaders to coach onsite managers and strengthen the internal learning culture.
• Track and report on key development metrics and training effectiveness to the senior leadership team.
• Drive internal communication strategies to ensure every team member feels connected to the brand's vision and core values.

This role sits within a dynamic and collaborative team, driven by an open-minded and vibrant culture. If you are looking for a high-performance team that values agility and is fueled by supportive team members, this role is for you!

skills and experience required

• At least 8 years of experience in learning and development specifically within the food & beverage or luxury hospitality sectors.
• Proven track record in supervising training initiatives across a multi-unit business environment.
• Deep expertise in service excellence principles and the design of guest experience workflows.
• Strong facilitation skills with the ability to lead engaging sessions and coach diverse teams.
• Proficiency in developing training materials and utilizing digital learning tools to support staff growth.

To apply online please use the apply function, alternatively you may contact Sherlyn Ong.
(EA: 94C3609/R23112145)