The IT Manager, Singapore will be responsible for overseeing and managing IT operations across Singapore sites, as well as providing support for Southeast Asia sales offices in Bangkok, Manila, and Hong Kong. The SEA offices will be supported primarily remotely, though occasional travel may be required.
- The role involves supporting approximately 200 PCs and associated infrastructure, ensuring stable, secure, and efficient IT services aligned with global IT standards.
- This is a hands-on leadership role that requires a strong technical background and proven experience managing multi-site IT operations. The successful candidate will work closely with regional and global IT teams, as well as with an external managed service provider, to ensure that all local and regional implementations, operations, and projects are aligned with the company's worldwide standards and strategy.
- In addition to operational responsibilities, the IT Manager will play a key role in supporting IT and business transformation initiatives, including the migration of on-premises infrastructure and applications to the Azure cloud, helping the company adopt modern technologies, processes, and practices that drive efficiency, compliance, and business growth.
- While the primary responsibility is IT infrastructure and operations, the IT Manager may also be called upon to provide occasional support for business applications (such as ERP or production-related systems). This application support is not the core focus of the role but will be important to ensure smooth day-to-day operations across the Singapore and SEA sites.
Key Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 7+ years of IT management or senior IT operations experience, preferably in a manufacturing or logistics environment.
- Strong knowledge of Windows client/server environments, Active Directory, networking (LAN/WAN, VLANs, VPNs, firewalls), and endpoint management.
- Experience with Microsoft 365, Azure services, and cloud integration.
- Familiarity with IT security standards, ITGC (IT General Controls), compliance frameworks, vulnerability management, and audit processes.
- Understanding of ITIL frameworks, change management methodologies, and business continuity planning.
- Knowledge of basic project management practices and ability to manage small to mid-scale IT projects independently.
- Experience with ServiceNow or other ITSM/ticketing systems is required.
- Strong communication skills in English (spoken and written), with the ability to explain technical concepts clearly to both IT and business stakeholders.
- Prior experience leading IT support for 200+ users across multiple locations is highly desirable.
