Regional Customer Success Engineer

Xnergy is a multi-VC-funded and sovereign-backed global deep-tech leader in high-power universal wireless charging for electrified mobility. With deployments in close to 40 countries and adoption by nearly 120 autonomous robotics companies, Xnergy was recognised as an APAC 25 company in 2020 by Cleantech Group.

The APAC25 is an annual list of 25 private sustainable innovation companies recognised for their potential to make a significant impact over a five- to ten-year horizon.

Headquartered in Singapore, Xnergy is expanding its geographical presence into key markets, including the US and LATAM.

The Customer Success Engineer serves as the technical liaison between the company and its clients engineering teams, ensuring that software and hardware solutions are effectively implemented and tailored to meet customer needs. This role combines engineering expertise, strong problem-solving capabilities, and customer engagement to deliver and support high-quality solutions.

The US-based role will be located in Detroit with domestic travel, while the Asia-based role will be located in Singapore with regional travel. Customer Success Engineers in Asia may be seconded to other regional offices for 1-3years during their tenure.

Essential Functions/Responsibilities

1. Technical Support & Troubleshooting

. Collaborate with clients to identify and resolve technical issues

. Analyse system requirements and recommend tailored solutions

. Debug, diagnose, and resolve application or performance issues both locally and remotely

2. Product Development & Customisation

. Adapt existing software or hardware to meet specific client requirements

. Assist in the design, testing, and deployment of customised applications

. Provide feedback to product teams for continuous improvement

3. Customer Interaction

. Work closely with clients to understand their business processes and technical needs

. Conduct training sessions and workshops to support effective solution adoption

. Build strong relationships to ensure customer satisfaction and retention

4. Project Management

. Collaborate with cross-functional teams to ensure timely project delivery

. Manage client expectations, timelines, and deliverables

. Prepare documentation and reports for stakeholders

5. Sales &Pre-Sales Support

. Provide technical expertise during the sales process, including demos and presentations

. Support proposal development and define technical requirements for potential clients

Education and Experience

1. Bachelor's degree in Engineering (e.g., Electrical & Electronics, Software, Mechatronics, or related fields)

2. Proficiency or familiarity with programming languages (e.g., Python, C, C++) is a plus

3. Minimum 2-3 years of experience in field applications or deployment of mobile robotic systems is an advantage

4. Experience in application development, troubleshooting, or technical support

5. Strong communication and interpersonal skills to engage effectively with clients and teams

6. Analytical mindset with strong problem-solving abilities

7. Willingness to travel overseas to support global clients

Please submit your application to Ms Kristina at [Confidential Information] for further discussion.