LOCATION: ASIA PACIFIC
At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
We are currently looking for passionate professional to join our Regional Commercial team as Regional Customer Manager. Join us and bring your expertise on board!
Role Purpose
- Develop and implement Express business development strategies and approaches for the Asia Pacific region, adhering to global commercial priorities and targeting regional revenue growth, market share, yield, and profit objectives.
- Drive quality business growth by focusing on sector-specific business development for strategic global and regional enterprise customers, while staying closely informed about changing market dynamics and customer insights.
- Partner with customers to formulate growth strategies, build relationships, identify opportunities, and pursue business development initiatives.
Key Tasks
1. Strategic Account Management :
- Engage with enterprise customers to identify key contacts and cultivate strategic relationships, serving as the central escalation point of contact when necessar y, including C-level engagement.
- Develop and execute strategies for relevant sectors and subsectors, supporting the implementation of sector strategies.
- Collaborate with XBU to create a unified One DHL approach for account management and business development plans. Support and participate in cross-divisional global Quarterly Business Reviews (QBRs) and other key meetings.
2. Opportunity/Pipeline Development:
- Collaboratively develop opportunities aligned with customer strategies and priorities.
- Assist in assessing identified opportunities and review pipeline development with customers and country teams.
3. Tender Review Board Support:
- Oversee RFQ and contract renewal management to prepare for Tender Review Board (TRB) opportunity assessments.
- Collaborate with key functional stakeholders in Tender, COG, Finance, Global Customer Pricing, and IT to evaluate identified opportunities.
- Develop commercial and pricing strategies to ensure business retention and enhance profitability.
4. Knowledge sharing/network support
- Share Express knowledge on network solutions, functional updates regularly with MNC community
- Actively drive sector/subsector thought leadership
Requirements
- Minimum 8 years experience in a commercial front line environment
- Strong Commercial and business acumen. Understanding of key financial and Commercial, Pricing and Network operational principles
- Excellent communications & interpersonal skills
- Cross divisional and stakeholder management experience. Working with global / regional / country teams
- Good problem solving skills, analytical and critical thinking
- Proficiency in English for effective communication and management
- Able and willing to travel
LOCATION: ASIA PACIFIC
