Regional Account Manager

Company Description Stellar AI is a Singapore-based Artificial Intelligence and management consultancy firm specializing in AI voice bots, chatbots, and customer engagement solutions. The company partners with organizations to design and implement intelligent automation that enhances customer experience and operational efficiency. With a focus on practical AI applications, Stellar AI helps clients modernize their customer interaction channels and drive measurable business outcomes. Prospective team members can learn more about the company's work and culture through its social media presence on Facebook and Twitter.
Role Description The Regional Account Manager is a full-time hybrid role based in Singapore, with a mix of on-site client engagement and work-from-home flexibility. The role is responsible for managing and growing a portfolio of regional customers, building strong relationships, and acting as a strategic advisor on AI-driven customer engagement solutions. Day-to-day activities include identifying new business opportunities, preparing and delivering product presentations and demos, coordinating proposals and contracts, and collaborating closely with technical and product teams to ensure successful solution delivery. The Regional Account Manager will track account performance, analyze customer needs, resolve issues, and provide ongoing support to maximize client satisfaction and retention. This position also involves regular reporting on sales pipeline, forecast accuracy, and market trends to inform business strategy.
Qualifications

• Demonstrated account management and client relationship skills, including experience handling regional or multi-market customers.
• Sales and business development capabilities, such as prospecting, opportunity qualification, negotiation, and closing.
• Understanding of AI, SaaS, or technology solutions, ideally with exposure to customer engagement tools like chatbots or voice bots.
• Strong communication, presentation, and storytelling skills, with the ability to explain complex concepts in clear business terms.
• Analytical and problem-solving abilities, including comfort with interpreting data, market insights, and customer feedback.
• Collaborative mindset and experience working with cross-functional teams (e.g., product, engineering, marketing, and support).
• Organizational and time-management skills, with the ability to prioritize multiple accounts and projects in a fast-paced environment.
• Bachelor's degree in Business, Marketing, Technology, or a related field, or equivalent practical experience.
• Prior experience in B2B technology, consulting, or customer experience solutions is an advantage.
• Comfort working in a hybrid setting, with readiness to meet clients on-site in Singapore and manage remote work efficiently.