Recruitment Account Manager

Company Description

Elevate Offshore specializes in providing highly skilled personnel for Survey, ROV, and Inspection roles within the offshore Oil & Gas, Renewables, Telecoms, and Power industries. With nearly a century of combined industry expertise among its management and shareholders, Elevate Offshore has an in-depth understanding of its clients needs and challenges. The company delivers customized solutions to an international clientele while maintaining a transparent and honest approach. Elevate Offshore is committed to meeting the demands of its clients and dedicated freelancers, ensuring trustworthy and reliable services.

Job Scope

The Account Manager will be responsible for managing client relationships, ensuring the successful recruitment process, and delivering excellent service to both clients and candidates. You will be the main point of contact for clients, guiding them through the sales process ensuring client satisfaction, and driving revenue growth within assigned accounts. This role requires an individual who is customer-focused, highly organised, and able to work cross-functionally with other teams to deliver tailored solutions for clients.

Qualifications / Experience Required:

Diploma or equivalent qualification and CEI Certification (Singapore only).

3 to 5 years of relevant industry experience.

Proven ability to manage multiple clients and recruitment processes simultaneously.

Skills:

Ability to learn about new markets and to run a thorough and high-quality search process.

Ability to work independently, result oriented and motivated.

Ability to build rapport and trust with clients.

Excellent negotiation and relationship management skills.

Strong commercial acumen with the ability to develop strategic business plans and pricing models.

Strong communication, interpersonal, and presentation skills.

Ability to work cross-functionally with recruitment, operations, and senior management teams.

A deep understanding of industry standards, certifications, and regulations for offshore personnel.

Proactive and results-driven approach.

Ability to work in a fast-paced and dynamic environment.

Familiarity with CRM software and business intelligence tools.

Key Responsibilities:

Business Development:

Developing new relationships to expand the business and help the company grow.

Maintaining and sustaining rapport with existing customers and frequent contact with clients to understand their needs.

Negotiating and updating recruitment service agreements with customers, either on placement or contract fulfilment basis.

Identify new business opportunities for both growth within existing accounts and securing new clients.

Monitor account health to ensure long-term retention.

Monitor market trends, client projects and competitor activities to adjust business strategy as needed.

Stay up to date with salary benchmarks, and industry-specific hiring challenges to provide valuable insights to clients.

Recruitment process:

Manage all recruitment requirements within the indicated timelines and meet the defined hiring KPI and objectives.

Adding new jobs to CRM and activating candidate search for job positions.

Proactively search for the right profiles and develop creative sourcing strategies to fill in the roles in efficient ways, always complying with internal processes.

Reviewing and selecting/shortlisting candidates for presenting to customers.

Liaising with customers on shortlisting and confirmation of candidates.

Liaising with appropriate external agencies for outsourced services.

Liaising of mobilization / demobilization of contract staff to and from job destination.

Performing contract staff incident management as and when required during the contractors employment.

Conducting nonconforming services/events reporting and recommending appropriate disposition actions for management approval prior conducting remedial actions.

Help clients stay competitive in attracting top talent by recommending best practices in recruitment strategies.

Negotiate and manage contracts for contract personnel, ensuring favorable terms for both the company and clients.

Administration and collaboration:

Managing contract staff administrative (eg. COA, Assignment Schedule) and payroll matters.

Track recruitment activities, client interactions, and candidate placement progress in the company's CRM system.

Collecting customer feedback and highlighting of customer complaints from customers for management analysis

Ensure compliance with industry regulations, safety standards, and client requirements.

Ensure adherence to contractual obligations, timelines, and performance standards.

Performing billing, invoicing and debt collection support to the finance team as and when required.

• Share knowledge and provide guidance to junior team members as needed