Recoveries & Customer Care Specialist

Role: Recoveries & Customer Care Specialist

Location: Singapore; you will need current Singapore work rights

Work arrangement: Full-time, office-based

Compensation: SGD 58,000 per year

You'll be joining a fast-growing international fintech that provides flexible funding solutions to SMEs across APAC and Europe. The business has already funded more than $5B in loans and continues to scale.

What You'll Do

• Handle customer enquiries across phone, email, and other channels, giving clear, timely service and following issues through to resolution.
• Manage inbound and outbound recoveries conversations on overdue and delinquent accounts to secure repayment commitments.
• Set up payment arrangements, explain obligations and next steps, and work through practical solutions including hardship options where appropriate.
• Use negotiation, complaints handling, and dispute resolution skills in conversations that can be sensitive, high-pressure, or complex.
• Keep records accurate across business systems, documenting customer interactions, commitments, and follow-up actions properly.
• Apply policy, procedure, and compliance requirements in day-to-day case handling while balancing customer outcomes with business needs.

Who We're Looking For

This role will suit you if you're already comfortable handling customer conversations that require empathy, firmness, sound judgement, and strong follow-through.

Must-Haves

• Fluent English, Cantonese, and Mandarin.
• Hands-on experience in customer care and recoveries across phone and email channels.
• The ability to resolve enquiries, secure repayment commitments, set payment plans or hardship arrangements, and handle complaints or disputes professionally.
• Strong case administration skills, including accurate documentation and confident application of policy and process.
• Solid Microsoft Excel and Word skills.

Nice-To-Haves

• Experience in collections, recoveries, hardship, complaints, lending, credit, or another regulated service environment.
• Experience in a busy contact setting with regular inbound and outbound customer conversations.
• Experience working to service levels, operational deadlines, and accurate system update requirements.
• Comfort owning cases end to end as an individual contributor, making sound decisions within policy without close supervision.

What's In It For You

• Join a business that has already funded over $5B and is continuing to scale across multiple markets.
• Be part of a company recognised as #1 Best Workplace™ in Finance and Insurance for 2026.

About The Company

A fast-growing international fintech providing flexible funding solutions that help SMEs grow. Founded in Australia and now operating across multiple markets in APAC and Europe, the business has funded over $5B in loans and continues to scale quickly. It is known for a high-performing, people-first culture, with recognition for its diversity and customer experience.

How To Apply

Ploomo is supporting this process as the exclusive talent partner and is running a structured selection process on behalf of the company.

After applying, you will receive an email from Ploomo with further instructions, including a short online assessment designed to help us understand your thinking style and mindset. It takes around 15–20 minutes to complete. There are no right or wrong answers — the focus is on alignment.

To be considered for shortlisting, you will need to complete the assessment.

Please keep an eye on your inbox, including your spam or junk folder, and mark emails from `@ploomo.io` as safe so you do not miss any communication.

If you have any issues receiving the email or completing the assessment, please contact [Confidential Information]