The Receptionist will provide support to the Director and ground staff, assisting with customer-related needs. Participant in research involving how to improve the customer satisfaction level.
Specific Responsibilities:
- Deliver consistent high quality and reliable communications and customer service leading to an excellent customer experience
- Attend to all online inquiries, feedback and complaints, and all related matters
- Be the first contact point for complaints and refunds handling process
- Maintaining a polite, helpful, and professional manner. Making outbound calls to resolve customer complaints and other outstanding issues
- Service recovery to ensure customer satisfaction
- Participate in programs to improve customer service level and efficiency.
- Coordinate with customers, suppliers, and our logistics partners to ensure excellent customer service.
- Promptly maintain and upkeep internal databases with information on sales and insightful information based on interactions with customers.
- Willing to work on weekends.
Technical Skills and Competencies:
- Ensures customer satisfaction through timely and accurate information and deliveries
- Excellent interpersonal relationship skills
- Excellent verbal and written communication skills must be a listener, a presenter, and a people-person
- Ability to multi-task, prioritize and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
- Strong phone contact handling skills
- Organisational, project management skills, analytical and effective problem resolution skills
- Manage pressure effectively
- Professional, proactive, positive and can-do attitude
