Job Description

About the role

The Hostel Receptionist is the first point of contact for our guests. You will create a warm, welcoming atmosphere for travellers from around the world, manage check-ins and check-outs, handle bookings and enquiries, and keep the front desk running smoothly and safely.

Key responsibilities

Greet guests warmly and carry out check-in and check-out efficiently, including ID verification and payment handling
Manage reservations through the booking system and online platforms (e.g. Agoda, Booking.com), and keep availability up to date
Answer enquiries by phone, email, and in person provide information about the hostel, facilities, and local area
Allocation of beds and rooms
Handle cash, card payments, and end-of-shift cash reconciliation accurately
Resolve guest complaints and issues calmly and professionally, escalating to the manager when needed
Enforce hostel rules, including quiet hours, security, and house policies
Monitor common areas and respond appropriately to safety or security concerns, following emergency procedures
Coordinate cleaning schedule with housekeeping team on a weekly basis
Maintaining of basic cleanliness in the hostel from time to time

About you

Previous experience in reception, hospitality, or customer service (hostel experience is a plus)
Excellent spoken and written English additional languages are an advantage
Friendly, approachable, and patient, with strong interpersonal skills
Comfortable using computers, booking systems, and online platforms
Good organization, attention to detail, and ability to multitask under pressure
Honest and reliable with cash handling and guest information
Flexibility to work shifts, including nights, weekends, and public holidays