What this job involves:
This position serves as the face of JLL, creating a welcoming yet professional image while being stakeholders first point of contact to demonstrate we are the kind of company they want to do business with. You will provide support on handling visitor management and access to staff using the global visitor management system while coordinating with Corporate Security/Badge Team on access and assisting in procurement of supplies and services as required. This role contributes to JLL's business objectives by providing support in conducting site inspections and assessments that prioritize meeting customer needs, maintaining premises especially reception counter in good working condition, overseeing event management and room bookings, and achieving KPI and SLA targets while ensuring clients, vendors, and employees enjoy a safe and positive experience.
What your day-to-day will look like:
- Meet and greet visitors and customers while registering visitors into site and providing general Amazon telephone answering and call transferring services
- Maintain front desk and lobby areas in neat and organized manner while projecting highly professional manner representing client positively
- Handle visitor management using global visitor management system while coordinating with Corporate Security/Badge Team on access requirements
- Oversee event management, room bookings, calendar invites, and assist with basic IT troubleshooting including AV/VC equipment
- Coordinate with pantry staff to ensure pantry, office, and other supplies are always in stock while providing support to FM Team on space management
- Receive incoming accountable deliveries and facilitate distribution to proper department locations while arranging local taxi service and courier pickups
- Contact security immediately for security breaches while initiating emergency procedures consistent with location emergency response guidelines.
Required Qualifications:
- Exceptional customer service skills with ability to demonstrate high levels of integrity in handling enquiries, issues, and complaints
- Professional communication abilities for telephone answering, call transferring, and responding to general questions and inquiries
- Understanding of visitor management processes including maintaining visitors log, issuing visitor badges, and enforcing building access policies
- Knowledge of emergency procedures and ability to contact appropriate authorities when situations require escalation
- Skills in maintaining confidentiality at all times while handling administrative support functions and client information
- Ability to work with Building Management for security forms, visitor lists, and vendor coordination
- Capability to follow escalation and incident reporting procedures while complying with safety guidelines.
Preferred Qualifications:
- Experience in reception and facilities administration roles with knowledge of office supplies inventory management
- Background in handling paperwork on maintenance-related activities and updating phone directories and company brochures
- Understanding of contractor oversight and vendor/service procurement processes
- Knowledge of UGV and BOLO processes with ability to cover Mail Room functions when required
- Experience with conference room scheduling and helpdesk services including basic IT troubleshooting
- Understanding of client dress-code guidelines and ability to maintain professional appearance standards
- Knowledge of emergency response procedures including handling threatening calls and bomb threats.
Location: Onsite
At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
