RDSS (Desktop support) engineer

Below is the job description for Remote Desktop Service Support:

. Acts as a level 2 support for technical issues, or escalation point from Level 1 Service Desk support

. Able to resolve technical issue remotely within the given SLA

. Provides technical support via remote connection (BeyondTrust) to large enterprise government agency users

. Resolves software installation and software upgrade issues via Software Center/CCMCache

. Resolves access, sign-in issues, and general usage of M365 Office account

. Generates logs and screenshots required to escalate to third-party vendors

. Troubleshoots basic network connection issues

. Proactively shares and collaborates with colleagues for knowledge-sharing

Requirements:

. A minimum of 2 years of relevant experience in Desktop Support / IT Remote Support experience / IT Service Desk experience