Job Description

Job Responsibilities :

We are seeking a highly motivated and forward-thinking AI Product Owner to drive the integration of Artificial Intelligence (AI) capabilities into the Razer Gold Digital Wallet ecosystem. This role plays a critical part in shaping intelligent wallet experiences, optimizing payment operations, and enabling data-driven decision-making across global markets.

The position sits at the intersection of product, data, engineering, risk, and operations, translating business needs into scalable AI-powered solutions. The ideal candidate combines strong product management fundamentals with a practical understanding of AI/ML applications in fintech, such as fraud detection, transaction monitoring, personalization, automation, and operational intelligence.

This role offers a front-row seat to building the next generation of intelligent digital wallet capabilities, improving user experience, operational efficiency, and platform scalability across the Razer Gold ecosystem.

You should be:

. A great communicator - You are able to articulate your thoughts and complex situations in an easily understandable manner and has a good grasp of what content your audience is looking for.

. A problem solver with sense of urgency - You ask the right questions to understand a problem well and you are persistent to get things out of your way as quick as possible to get a problem resolved.

. A team player - You do not work in silo you have to ability to see how your work affects the rest of your teammates and keep a lookout for them.

. A growth mindset and great curiosity - You are curious by nature to understand things in depth and find yourself always hungry to learn new things.

Essential Duties and Responsibilities

AI Product Strategy and Roadmap

Define and drive the product vision and roadmap for AI-enabled capabilities within the Razer Gold Digital Wallet platform
Identify high-impact opportunities to apply AI to improve wallet performance, risk management, operational efficiency, and customer experience
Translate business problems into clear AI use cases, including automation, predictive analytics, and intelligent decision-making
Prioritize AI initiatives based on business value, feasibility, and regulatory considerations

AI Use Case Development and Delivery

Lead the design and delivery of AI-powered wallet features such as:
- Fraud and risk detection
- Transaction monitoring and anomaly detection
- Customer behavior and spending insights
- Intelligent routing and payment optimization
- Automated operational workflows
- Customer support automation and chatbot capabilities
Work closely with data science and engineering teams to define model requirements, performance metrics, and deployment strategies
Ensure AI models are production-ready, reliable, and scalable within the wallet infrastructure

Cross-Functional Collaboration

Partner with data science, engineering, risk, compliance, finance, and operations teams to deliver AI-driven product capabilities
Collaborate with legal and compliance teams to ensure responsible and compliant use of AI across jurisdictions
Act as the bridge between technical AI teams and business stakeholders

Data and Performance Management

Define success metrics and monitor performance of AI-driven features, including:
- Model accuracy and performance
- Fraud detection effectiveness
- Operational efficiency improvements
- Customer experience outcomes
Use data insights to continuously optimize AI models and product features

Governance, Risk, and Responsible AI

Ensure AI solutions align with internal governance standards and regulatory requirements
Define monitoring and fallback mechanisms for AI-driven decision systems
Support model lifecycle management, including validation, retraining, and performance monitoring
Promote responsible and ethical AI usage within the digital wallet ecosystem

Product Delivery and Execution

Maintain and prioritize the AI product backlog aligned with business and platform goals
Define user stories, workflows, and acceptance criteria for AI-driven features
Coordinate testing, deployment, and rollout of AI capabilities across environments
Manage stakeholders and communicate progress, risks, and outcomes effectively

Requirements

Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Fintech, Engineering, or a related field
Minimum 5 years of experience in Product Management or Product Ownership roles within fintech, digital payments, or technology-driven environments
Proven experience delivering digital wallet, mobile app, payments, or fintech products, including end-to-end product lifecycle management from concept to production (0 → 1 or scale-up)
Hands-on experience managing mobile applications (iOS/Android), including feature design, user experience optimization, release management, and performance monitoring
Demonstrated experience working with AI/ML-enabled products or data-driven systems
Solid understanding of AI/ML concepts such as predictive modelling, classification and anomaly detection, model evaluation, performance monitoring, data pipelines, and model deployment
Strong familiarity with digital wallet or payment ecosystems, including transaction flows, settlement processes, and operational workflows
Experience working with data analytics tools such as SQL, Excel, and Business Intelligence platforms (e.g., Tableau, Power BI, Looker) to support data-driven decision-making
Experience working in Agile/Scrum environments, including backlog management, sprint planning, and cross-functional delivery coordination
Strong stakeholder management and cross-functional collaboration skills, with the ability to work effectively across engineering, data, risk, compliance, and business teams
Excellent communication, documentation, and problem-solving abilities, with strong attention to detail and execution discipline
Experience working in global digital commerce or multi-market platforms with cross-border regulatory or operational considerations
Experience in a startup or high-growth technology environment is a plus