Job Description

About the role

The Manager, Ramp / Ramp Manager is responsible for the day-to-day management of ramp operations and aircraft turnaround activities. The role ensures safe, efficient and punctual execution of all ramp services while maintaining full compliance with operational and safety standards. The Manager, Ramp / Ramp Manager acts as the operational leader supporting the Head of Ramp and is accountable for frontline ramp performance.

Key responsibilities

Manage day-to-day ramp operations across assigned terminals and aircraft stands
Ensure safe execution of aircraft loading and unloading activities
Oversee pushback, towing, marshalling and aircraft servicing activities
Ensure sufficient manpower and equipment are available to meet operational demand
Monitor aircraft turnaround performance and OTP targets
Coordinate operational recovery plans for delayed flights
Escalate significant operational issues to the Head of Ramp
Lead and manage Duty Managers, Supervisors and frontline ramp teams
Manage rostering, attendance, performance management and productivity
Ensure compliance with ramp operating procedures and safety standards

About you

Diploma or Degree in Aviation Management, Logistics, Operations Management, Business Administration or related discipline
Minimum 5-10 years experience in airport ramp operations
Minimum 2-5 years experience in a supervisory position within airport ground handling operations
Experience managing aircraft turnaround activities, ramp safety and frontline operational teams
Experience in a 24/7 operational environment, comfortable to work in outdoor airside environments rotating shifts, weekends and public holidays when required in high-noise and fast-paced operational environments
Valid Singapore Class 3 Driving Licence
Ability to obtain and maintain Changi Airport Airside Driving Permit (ADP) & Airport Pass
Strong people leadership and team management skills with ability to lead a large multicultural workforce
Strong analytical and problem-solving skills
Strong relationship-building skills with internal and external stakeholders