Quality & Training Manager

• Lead the organisation's quality, governance, risk and training functions across all service lines.

• Develop, review and maintain policies, Standard Operating Procedures (SOPs) and quality standards to ensure they remain current and effective.

• Maintain the organisational risk register, monitor mitigation measures and escalate significant risks to senior management.

• Plan and conduct internal audits, as well as coordinate external and funder audits, ensuring follow-up actions are completed within agreed timelines.

• Investigate service quality issues, identify root causes and translate findings into improvements in processes, controls and service delivery.

• Provide regular reports and updates to senior management on quality, compliance, audit and risk matters.

• Develop and oversee onboarding, mandatory, refresher and role-specific training programmes for staff and volunteers.

• Maintain a structured training curriculum and accurate training records to support competency and reporting requirements.

• Evaluate training effectiveness through competency assessments, observation and feedback, and continuously improve training content.

• Work closely with department heads to identify capability gaps and develop targeted training interventions.

• Promote a culture of quality, accountability, continuous learning and service excellence across the organisation.

Job Requirements

• Diploma/Degree in any discipline
• Min 5 year of relevant experience
• Able to work independently and collaboratively while managing multiple tasks and priorities effectively
• Working Hour: Weekdays, 9am to 6pm

Check out http://abercare.sg/jobs-vacancies/ for details.

Interested applicant please email your detailed resume to [Confidential Information]

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