Quality Service Officer (Clarke Quay)

Review and assess feedback and enquiries from members of public received from Organisation QSM

channels such as emails, online feedback system, and calls

Provide 1st interim replies to QSM cases received

Work closely with relevant policy divisions and other public agencies to resolve issues raised by

members of public. This includes providing advice from CED on templates and drafts.

Monitor progress of QSM cases and work with relevant divisions to ensure cases are closed

within the WOG service standards

Assist in collating data and providing analysis on QSM cases received by Organisation for QSM reports

Requirement:

Diploma and above

Resourceful, meticulous and a team player
Good writing and communication skills
Proficient computer skills (MS Word, Excel, PowerPoint)
Good analytical skills and the ability to think logically
Independent, proactive and highly committed

Duration /working hours

6 months and above

42 hours per week.

.. We regret to inform only shortlisted candidates will be notified.