Quality Management & Training Specialist

I. ISO Management & Quality

1. ISO Policy Execution: Own the on-the-ground execution of regional ISO policies; track core quality metrics and drive continuous improvement by service providers.
2. Quality Inspection: Conduct regular quality inspections to identify non-compliant operations and risky behaviors, and drive closed-loop rectification.

II. Regional Training

1. Content Development & Localization: Based on the HQ training framework and needs analysis, lead the development, adaptation, and localization of regional training content (product operations, compliance / risk control, etc.), ensuring it fits each market and local culture.
2. Training Delivery: Lead the local team to deliver training to frontline staff (including ISOs) in diverse formats (live online sessions, virtual classrooms, in-person training, etc.) and ensure effectiveness.
3. Daily Coaching: Own onboarding coaching for new hires and regular compliance / operating-standard refresher training; track participation and pass rates.
4. Impact Measurement & Feedback: Execute training evaluation in the region; measure training's impact on frontline operations; feed data and feedback back to HQ.
5. Risk Escalation: Interface with the HQ risk network; escalate regional risks; implement prevention and rectification requirements; feed frontline issues and best practices back.

Qualifications

• Bachelor's degree or above; 5+ years of experience in operations, or training delivery / development.
• Solid capability in course content development and localization; strong in-person delivery and coaching skills.
• Integrity and a strong sense of responsibility; comfortable with frequent in-region travel for store inspections.
• Strong cross-team coordination and vertical alignment (top-down and bottom-up); English and the local language as working languages.