Quality Engineer

Key Responsibilities

• Collaborate with external customers and internal workshop teams to identify root causes and drive preventive and continuous improvement initiatives.
• Oversee and manage customer complaints to ensure effective resolution and timely closure.
• Conduct product assurance evaluations to ensure compliance with company quality standards.
• Perform failure analyses, collect relevant data, and monitor yield and quality performance trends.
• Support preparation of product and service quality reports (Repair/Test/Trouble Reports).
• Assist in TR administration, including recharge processing, purchase orders, and invoicing.
• Apply knowledge of ISO 9001 requirements to support maintenance and follow-up of the company's quality management program.
• Undertake ad-hoc tasks or projects as assigned by the Quality Manager.