Quality Control & Logistics Specialist

Brief Summary:

• Perform detailed quality inspections to ensure aligners meet approved treatment plans and established standards. Coordinate product corrections, documentation, packaging, inventory control and shipment activities with accuracy and efficiency.

Responsibilities

• Prepare pre-setup boxes and inspect approved items before packaging. Coordinate required trimming, polishing and modifications with production teams, including corrections for sharp edges, button cut-outs and elastic hook cuts. Conduct comprehensive inspections of incoming aligners and verify their accuracy against approved treatment plans. Identify, segregate and reject defective or non-compliant aligners for investigation or remanufacturing. Complete final quality checks to confirm the precision and integrity of each aligner. Label approved aligners with patient names and set numbers in accordance with established procedures. Maintain accurate records of inspections, defects, rejections and corrective actions to support traceability. Prepare consignment notes and shipping labels containing patient details, product information, quantities and destinations. Ensure shipping documentation is complete, accurate and compliant with applicable local and international requirements. Arrange and monitor local and international shipments to Singapore, Malaysia, Thailand, Vietnam, the Philippines and Australia. Coordinate courier collections, track deliveries and respond to shipment-related enquiries. Monitor stock levels, perform regular inventory checks and record stock movements accurately in the system. Investigate and resolve inventory discrepancies promptly. Operate packaging equipment, including tape dispensers, sealing machines and labelling tools. Perform basic equipment checks and report machinery issues when identified. Respond promptly and professionally to internal and external enquiries regarding shipments and inventory. Review emails and messages regularly for operational updates and notifications.

Requirements

• Ability to conduct detailed quality inspections against treatment plans and established specifications. Strong attention to detail when identifying defects, discrepancies and documentation errors. Ability to maintain accurate records and complete traceable quality-control documentation. Ability to coordinate effectively with production teams and courier services. Competence in handling packaging equipment and performing basic operational checks. Organised approach to managing inventory, shipments and related records. Ability to investigate and resolve quality, inventory and delivery issues promptly.