Job Description

Role Description

Helps ensure that software, systems, and digital products work as intended, meet requirements, and provide a reliable user experience. Works with product managers, developers, designers, operations teams, and users to understand expected behavior, identify risks, and plan suitable quality checks throughout development and release.

A Quality Assurance Analyst reviews requirements, prepares test plans and test cases, performs manual or exploratory testing, records defects, and verifies fixes. A QA Automation Engineer develops and maintains automated tests and supporting tools to check applications, APIs, and workflows repeatedly and efficiently. A Quality Engineering Manager sets quality practices and priorities, leads quality teams, coordinates testing across projects, and works with engineering and product leaders to improve the overall development and release process.

Testing may include functional, regression, integration, usability, compatibility, performance, and end-to-end checks. Investigates unexpected behavior by reproducing issues, reviewing logs and test data, and documenting clear steps for resolution. Collaborates with developers to confirm defects are fixed and checks that changes do not introduce new problems. May contribute to test environments, test data, release readiness reviews, and quality metrics.

Promotes quality throughout the product lifecycle by encouraging early testing, clear acceptance criteria, risk-based test planning, and consistent defect tracking. Reviews patterns in defects and production incidents to identify process improvements. Manager-level roles may define quality standards, select testing tools, allocate resources, oversee automation strategy, and report on product quality and release risks.

Qualifications

Bachelor's degree in computer science, software engineering, information technology, or a related field; equivalent experience may be considered
Experience in software testing, quality assurance, test automation, or software quality engineering
Understanding of software development lifecycles, defect management, and testing methods
Ability to analyze requirements and create clear, thorough test plans and test cases
For QA Automation Engineer roles, experience with automation frameworks and programming languages such as Python, Java, JavaScript, or C#
Familiarity with API testing, databases, web or mobile testing, and version control is an asset
Experience with tools such as Jira, Selenium, Playwright, Cypress, Appium, or equivalent is beneficial
Strong analytical and troubleshooting skills, including the ability to reproduce and document defects
Attention to detail and commitment to accurate, repeatable testing
Clear communication skills for working with technical and non-technical teams
Ability to prioritize testing based on product risk, user impact, and release timelines
Familiarity with continuous integration and delivery pipelines is an asset
Understanding of accessibility, performance, security, or compatibility testing is beneficial
Quality assurance, software testing, or automation certifications are an asset
Team leadership, test strategy, tool selection, and cross-team quality ownership may be expected for manager-level positions