Purchasing and Customer Support Executive

We are looking for highly independent and hands-on individuals to join our operations team as Purchasing and Customer Support Executive. You will be responsible for following:

Job Description:

. Permanent fulltime position, 5 days week.

. Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities:

. Handling of direct or indirect purchases for the company.

. Coordinate and provide operational support to various teams.

. Assisting in tendering requirements, quotation requests and issuance of Purchase orders.

. Sourcing of products and services from suppliers.

. Monitoring deliveries and warranty coverage with the customers and suppliers.

. Maintain an accurate warranty record of purchases.

. Handling of material RMA to vendors and their subsequent return.

. Coordinate with the shipping, finance, and project teams to facilitate project and purchasing activities.

. Adherence to standard operating procedures (SOP), processes and guidelines.

. Other duties as assigned by the supervisor.

Secondary duties:

. Serve as a secondary point of contact with the customer on all issues relating to the account being assigned.

. Respond to customer queries in a timely and accurate way via email, phone etc.

. Follow up with customers to ensure their issues are resolved.

. Support the customer in escalating issues and discrepancies resolutions.

. Extending opportunities to principles on a routine basis.

Job skills and requirements:

. Qualification: Min. ITE and above preferably in Logistics, Supply Chain or related field.

. Effective communication skills in English (written and spoken) will be preferred.

. Good interpersonal, negotiation and coordination skills.

. Resourceful, meticulous and organized.

. Effective time management skills.

. Able to work independently, multi-task and work cohesively as a team.

. Proficient in MS Office applications.

. Familiar with the usage of ERP tools.

. Min. 2 years of relevant working experience preferred.