Job Description
OVERVIEW OF ROLE
The Public Area Supervisor is responsible for overseeing the cleanliness, presentation, and maintenance of all public areas within the hotel, ensuring a consistently high standard of hygiene, safety, and guest-facing appearance.
This role supervises Public Area Attendants, ensuring all cleaning tasks are carried out efficiently and in accordance with brand standards. The Public Area Supervisor plays a key role in maintaining the hotel's overall visual impression by ensuring lobbies, restrooms, corridors, function rooms, and other public spaces are always well-presented, safe, and welcoming.
Responsibilities
MAIN DUTIES & RESPONSIBILITIES
The main responsibilities of the Public Area Supervisor are summarised below; however, the list is not exhaustive.
PUBLIC AREA CLEANING & QUALITY CONTROL
- Inspect all public areas of the hotel, including lobbies, corridors, restaurants, function rooms, and restrooms.
- Ensure proper cleaning, vacuuming, and maintenance of all public spaces.
- Conduct frequent checks of restrooms to ensure cleanliness and hygiene standards are consistently met.
- Ensure back-of-house areas such as backstairs and corridors are clean and well-maintained.
- Verify that flowers, plants, and decorative elements are in good condition and replaced when necessary.
TEAM SUPERVISION & ASSIGNMENT MANAGEMENT
- Distribute daily assignments to Public Area Attendants.
- Supervise staff performance and ensure tasks are completed to standard.
- Record daily attendance and assist with duty roster preparation.
- Provide training, guidance, and supervision to ensure proper cleaning techniques and procedures.
- Monitor grooming, hygiene, and presentation standards of team members.
EQUIPMENT, CHEMICALS & STORES MANAGEMENT
- Ensure all cleaning equipment is functional, clean, and properly stored.
- Supervise the proper use and handling of cleaning chemicals and equipment.
- Maintain cleanliness and organisation of the Public Area storeroom.
- Ensure adequate supplies of chemicals, tools, and cleaning materials are available.
- Report faulty equipment and follow up on necessary repairs.
MAINTENANCE & COORDINATION
- Report damages to carpets, furniture, and fixtures promptly to Engineering for repair.
- Follow up on urgent maintenance issues affecting public areas.
- Coordinate with Engineering and other departments to ensure timely resolution of issues.
- Ensure smooth execution of cleaning schedules for VIP events and high-traffic periods.
Guest Experience & Service Quality
- Ensure all public areas reflect high standards of cleanliness and presentation at all times.
- Maintain a welcoming and visually appealing environment for guests.
- Deliver service excellence through attention to detail and proactive area management.
- Respond to guest feedback and ensure corrective actions are implemented where needed.
ADMINISTRATION & REPORTING
- Assist in preparing duty rosters and managing staff scheduling.
- Record attendance and monitor team productivity.
- Ensure proper documentation of maintenance issues, cleaning schedules, and operational reports.
- Support cost control through efficient use of supplies and resources.
HEALTH, SAFETY & COMPLIANCE
- Ensure compliance with hotel safety, hygiene, and emergency procedures.
- Follow proper handling procedures for chemicals and cleaning equipment.
- Maintain a safe working environment for both guests and team members.
- Adhere to hotel policies, brand standards, and operational guidelines at all times.
EXPECTATIONS
The Public Area Supervisor Is Expected To
- Maintain consistently high standards of cleanliness across all public areas.
- Demonstrate strong leadership and ability to supervise and guide a team.
- Work efficiently and ensure tasks are completed in a timely manner.
- Show strong attention to detail in maintaining hotel presentation standards.
- Communicate effectively across departments and with team members.
- Remain physically active and capable of working in a fast-paced environment.
- Uphold NoMad's luxury hospitality standards in all public-facing spaces.
Qualifications
QUALIFICATIONS
- Minimum 2 years of experience in housekeeping/public area operations or 1 year in a supervisory role.
- Strong knowledge of cleaning procedures, chemicals, and equipment usage.
- Ability to lead and supervise a small team effectively.
- Good communication skills in English (written and verbal).
- Physically fit and able to perform duties in a demanding environment.
- Strong attention to detail and commitment to cleanliness standards.
- Good organisational and coordination skills.
- Positive attitude and strong sense of responsibility.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
