PS Platform Project Lead

About the Role

The PS Platform Project (Project Bamboo) Lead will drive the global transformation of Portfolio Services, integrating Transaction Management and Consulting into a unified, scalable global delivery model. This role will focus on aligning products, processes, and practices across regions, establishing new operational and engagement frameworks and ensuring a smooth transition of activity to offshore and nearshore hubs.

The role requires a strategic leader capable of navigating complex stakeholder environments, driving operational excellence, and embedding a culture of innovation and continuous improvement across the PS platform. It is a transformation leadership role and success will depend on stakeholder engagement, collaboration, and strategic problem solving.

Key Responsibilities

Programme Leadership and Transformation

• Work closely and in partnership with the Analytics Services Delivery team and Operations team to drive the creation of a global PS Platform servicing Transaction Management and Consulting Business Line teams.

• Lead the integration of existing PS Platform teams, mapping and aligning products, processes, templates, and best practices across Transaction Management and Consulting teams.

• Identify onshore activity that should transition into the Platform through detailed analysis of existing activity and skills within current teams.

• Develop and implement a standardised engagement and charging model for global Platform services.

• Embed activity into the existing Analytics Services management structure and support with a growth aligned hiring plan for Platform hubs across nearshore and offshore locations.

• Support a geographic coverage model to balance workload across regions, service types, and account maturity levels.

• Define and operationalise standardised service delivery models covering request prioritisation, pipeline management, and customisation.

• Establish performance frameworks measuring benefit, client satisfaction, resource forecasting, and delivery efficiency.

• Develop and implement learning and development programmes to upskill and onboard staff in line with new platform capabilities.

• Build an innovation pipeline in collaboration with Advanced Analytics and the Technology Platform team, focusing on automation, artificial intelligence, and cross business product development.

Operational Support

• Work closely with the operational team to provide strategic oversight and guidance to the India CoE, ensuring optimum delivery and resource utilisation.

• Manage complex delivery escalations, track work in progress, and resolve executive level roadblocks.

• Oversee pipeline prioritisation and governance for high impact or urgent client requests.

• Conduct regular delivery reviews, feedback sessions, and lessons learned analyses to drive continual improvement.

Stakeholder and Relationship Management

• Engage and manage relationships with global and regional leadership across Transaction Management, Consulting, and the business support teams.

• Represent the PS Platform in global and regional forums, communicating progress, key achievements, and innovation outcomes.

• Partner with business lines to extend CoE adoption, pursue new offshoring and automation opportunities, and promote collaboration across business lines.

• Identify new service and product opportunities based on client needs, market trends, and technology advancements.

Qualifications and Experience

• At least ten years of experience in business transformation, consulting, operations, or strategic enablement within a global matrixed organisation.

• Proven track record leading large scale integration, process harmonisation, or platform transformation programmes.

• Strong stakeholder management experience with the ability to influence senior leaders and balance multiple regional priorities.

• Deep understanding of shared services, offshoring, or managed service delivery models in a professional services or real estate context.

• Excellent analytical and commercial acumen with the ability to design engagement and pricing models.

• Demonstrated experience driving performance improvement through metrics, automation, and workforce planning.

• Strong communication and facilitation skills with the ability to lead cross functional initiatives.

• Bachelor's degree required Master's degree in Business, Operations, or a related field preferred.