Project Manager(Technical Support Services)

Key Responsibilities:

• Manage end-to-end delivery of technical support services in accordance with contract requirements and service levels

• Act as the primary point of contact between the client, internal teams, and service personnel

• Plan, coordinate, and oversee manpower deployment, scheduling, and resource allocation

• Monitor performance of service personnel and ensure service quality, compliance, and continuity

• Ensure compliance with workplace safety, data protection, and relevant regulatory requirements

• Track project progress, risks, and issues, and implement corrective actions where required

• Prepare and submit regular reports, updates, and documentation to management and client

• Support audits, site briefings, and meetings as required by the client

• Manage change requests and contract variations where applicable

Requirements / Qualifications

• Diploma or Degree in Project Management, IT, Engineering, Business, or a related field

• Minimum 3-5 years of project management experience, preferably in:

  • Technical support services

  • Manpower services

  • Facilities, IT support, or public sector projects

• Proven experience managing manpower-based or service delivery projects

• Strong coordination and stakeholder management skills

• Familiarity with public sector or institutional contracts is an advantage

• Good understanding of service-level management and compliance requirements

• Excellent communication and reporting skills

• Ability to work independently and manage multiple stakeholders

• PMP, PRINCE2, or equivalent certification is an advantage