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M1 LIMITED

Project Manager/Service Delivery Manager

4-6 Years
SGD 6,000 - 7,500 per month
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  • Posted 8 hours ago
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Job Description

Job Responsibities:

  • Manage end-to-end project delivery for WSG and Government/SME projects in accordance with contractual obligations and/or tender requirements.
  • Develop and maintain detailed project plans, schedules, and resource plans covering kick off meeting deployment, SIT, UAT, and handover to day 2 phases in accordance to requirements
  • Coordinate cross-functional teams (engineering, opco, contractors, and partners) to meet project milestones and delivery timeline
  • Track progress against baseline schedules/ Gantt Chart and proactively manage dependencies and constraints.
  • Identify project risks and implement mitigation plans to minimise impact to cost, scope, and schedule.
  • Coordinate and manage vendors and contractors to ensure delivery meets quality, safety, and contractual requirements.
  • Prepare the run book to ensure smooth transition to Day 2 or maintenance phase
  • Provide weekly/ad hoc project status updates, dashboards, and milestone reports for stakeholders
  • Manage contractors during installation of services to ensure the installation works are completed well within stipulated timelines and comply with pre-determined technical specifications and ensure contractors compliance with site safety requirements, including PPE, permits, and site access protocols.
  • Any Ad-hoc task assigned

SDM

  • Oversee end-to-end service delivery for assigned projects, ensuring services are delivered in accordance with contract terms, KPIs, and SLAs.
  • Manage project issues, escalations, and root cause analysis in a structured and auditable manner and maintain strong working relationships with stakeholders
  • Control scope changes through formal change requests, impact assessments, and approvals
  • Maintain accurate project cadence documentation including meeting minutes, risk logs, issue logs, and change records on weekly/monthly basis
  • Prepare documentation for audits, inspections, and governance reviews.
  • Ensure deliverables meet acceptance criteria prior to take over to support service delivery.
  • Recommend improvements to project delivery processes, tools, and templates.
  • Monitor service performance and implement corrective actions to address service gaps or operational risks.
  • Any Ad-hoc task assigned

Job Requirements

  • Degree in Computing Science/Engineering, Information Technology/Business
  • PMP certification would be an added advantage
  • Minimum 4 years of project management experience
  • Good knowledge of cabling infrastructure, internet networks, routers and switches
  • Excellent interpersonal, presentation and project management skills
  • Able to work independently with minimal supervision

More Info

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About Company

Job ID: 139631291