PROJECT MANAGER

Primary functions

• To provide high-quality support to all open projects of the Technical Team
• To ensure that clients get the best support they need
• To resolving escalated customer complaints without the need for team lead intervention
• Organise and control project elements & provide reports to Technical Director on project status
• Develops project objectives by reviewing project proposals and plans; conferring with management.
• Determines project responsibilities by identifying project phases and elements; assigning personnel to phases and elements; reviewing bids from contractors.
• Determines project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
• Confirms product performance by designing and conducting tests.
• Determines project schedule by studying project plan and specifications; calculating time requirements; sequencing project elements.
• Maintains project schedule by monitoring project progress; coordinating activities; resolving problems.
• Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Controls project costs by approving expenditures; administering contractor contracts.
• Prepares project status reports by collecting, analyzing, and summarizing information and trends; recommending actions.
• Contributes to team effort by accomplishing related results as needed.
• *Responsible for professional services targets*
• *Work closely with commercial team to ensure swift closure of projects*
• *Any issue arising from the project to be reported in a timely manner to the relevant personnel to reduce time wastage*
• *Create and maintain comprehensive project documentation*

REQUIREMENTS

• Quick and keen to learn
• Degree Holder
• Resourceful, creative, independent and able to work well in a team
• Action and customer oriented
• *Excellent Time Management*
• Takes initiative and adheres to deadlines
• Taking ownership of projects and able to communicate easily with information holders
• Good written and verbal skills; excellent phone manner
• CCNA
• Microsoft ccse
• ITIL v3