Role Summary
- Ensure installation operations on assigned work are fulfilled in a timely and efficient manner.
- Ensure CRS equipment and systems are supplied, installed and commissioned in accordance with customer specifications and CRS guidelines.
- Maintain profitability of assigned installation projects.
- Supervise time and activity planning of installation personnel on assigned opportunities.
- Provide leadership and motivate installation personnel in cooperation with other managers to achieve department objectives.
- Ensure safe and correct work practices.
- Coordinate design and implement solutions for application requirements.
- Oversee the installation of CRS solutions to ensure their effective operation.
- Coordinate efficient dispatch of installation technicians in response to customer requests.
- Manage all aspects of supply for product and installation services on major projects.
- Coordinate ordering and procurement of equipment, project sub contractors and suppliers.
- Monitoring expenditure and assist in reviewing supplier Invoices for payment.
- Ensure goodwill is maintained with customers during installation of new products, or during service on existing sites.
- Provide product application support for sales personnel to assist them in promotion of CRS products and systems.
- Maintain liaison with business development personnel and keep them up-to-date with developments, advising of new customer opportunities and complaints.
- Help in the identification of new business and the identification of new technologies and teaming partners.
- Advise management of service complaints and where necessary effect appropriate remedial action in consultation with management.
- Participate in the development of company policy, recommending product line revisions as well as pricing changes.
- Identify possible new growth opportunities for the business which CRS may not be currently addressing and provide this feedback to the business.
Self-Development Responsibilities
- Ensure that appropriate time is allocated to keep abreast of changes in the product offering of the CRS business as well as developing and new trends in the ICT industry.
- Keep abreast of latest developments in related OH&S and project management disciplines.
Role Requirements and Preferred Skills
- Ideally has proven installation or project management background either in the ICT industry or technology sector.
- Experienced in servicing Data Centre clients and their facilities is highly desirable. Whilst not essential this background would be an advantage.
- Ability to simultaneously organise and control numerous potentially conflicting priorities.
- Excellent time management and priority planning awareness.
- Good leadership and interpersonal skills.
- Strong conceptual abilities with a good understanding of business operations and mature attitude to management.
- Excellent oral and written communications skills to all organisational levels.
- Ability to solve complex issues in a systematic manner.
- Ability to work in small team & adapt to the requirements of the business.
Travel requirement: Visit project sites and customer locations, which will involve international trips
