Project Manager, Hospitality Systems

Role Overview

We are seeking an experienced Project Manager with strong hospitality domain exposure to lead the planning, execution, and delivery of technology and operational projects within a hospitality environment. This role is responsible for driving cross-functional initiatives that enhance guest experience, operational efficiency, and system reliability across hotel and resort operations.

The successful candidate will work closely with business stakeholders, IT teams, and external vendors to deliver projects on time, within scope, and in alignment with business objectives. The role requires a structured delivery mindset, strong stakeholder management skills, and the ability to operate in a fast-paced, service-driven environment.

Key Responsibilities

Project Delivery & Governance

• Lead end-to-end project delivery across hospitality technology and operational initiatives.
• Define project scope, objectives, timelines, budgets, and resource plans.
• Apply structured project management methodologies to ensure consistent and controlled delivery.
• Track project progress, manage risks and dependencies, and ensure timely issue resolution.
• Prepare and maintain project documentation including project plans, status reports, and governance updates.

Hospitality Systems & Operations Engagement

• Partner with hotel operations teams such as Front Office, Reservations, Housekeeping, Finance, and F&B to understand business requirements.
• Support initiatives involving hospitality systems such as Property Management Systems (PMS), point-of-sale platforms, guest engagement systems, and back-of-house applications.
• Translate operational requirements into clear project deliverables and implementation plans.
• Ensure project outcomes align with service excellence and guest experience standards.

Stakeholder & Vendor Management

• Act as the primary point of coordination between business users, IT teams, and external vendors.
• Facilitate workshops, meetings, and working sessions to align expectations and drive decision-making.
• Manage vendor performance, deliverables, and timelines to ensure contractual obligations are met.
• Communicate project status, risks, and outcomes clearly to stakeholders at all levels.

Change Management & Adoption

• Support change management activities including user communications, training coordination, and rollout planning.
• Ensure smooth transition from project delivery into business-as-usual operations.
• Work with support teams to ensure post-implementation stability and issue resolution.

Quality, Risk & Compliance

• Ensure projects adhere to internal governance standards, security requirements, and regulatory guidelines.
• Identify potential project risks early and implement mitigation strategies.
• Drive quality assurance activities to ensure solutions meet agreed functional and operational requirements.

Requirements

• Bachelor's degree in Information Technology, Business, Hospitality Management, or a related discipline.
• Project management certifications such as PMP, PRINCE2, or Agile certifications are an advantage.
• Minimum 5 to 8 years of project management experience, preferably within hospitality, travel, or service-oriented industries.
• Proven track record of delivering technology or operational projects in hotel or resort environments.
• Experience working with hospitality systems such as PMS or guest-facing platforms is highly desirable.
• Strong exposure to cross-functional stakeholder engagement and vendor coordination.
• Strong project planning, execution, and governance skills.
• Excellent communication and stakeholder management capabilities.
• Ability to translate business needs into actionable project plans.
• Strong problem-solving and risk management skills.
• Comfortable working in dynamic, operationally intensive environments.
• Ability to manage multiple projects concurrently.

Preferred Attributes

• Experience supporting large-scale hospitality or integrated resort operations.
• Familiarity with system implementations, upgrades, or transformation initiatives.
• Strong understanding of service excellence and guest experience considerations.
• Ability to work effectively with both technical and non-technical stakeholders.

Please send your detailed resume in MS Word format to [Confidential Information] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability