Project Manager - Hospital Operations (Cluster Offices)

Roles and Responsibility:

The programme manager leads / co-leads the execution of cross-functional projects from initiation to completion and optimise the collective impact of multiple projects. He/She:

. Sets up programme governance to provide oversight, decision making and accountability for the programme.

. Partners with business leaders to determine programme goals that support business objectives and strategies.

. Operates as the key IT contact for business ensuring IT services and capabilities are delivered in the desired manner.

. Manages interdependencies between projects within the programme to ensure they work cohesively towards common objectives.

. Manages a team of professionals and service providers to ensure the intended programme goals are achieved.

. Manages risks and issues impacting the delivery of outcomes.

. Designs, develops and implements operating procedures.

(A) Programme Management Framework

. Contribute to enhance programme/project framework capability within the organisation.

. Adhere to programme/project framework, templates, tools and systems to deliver on cost, time, quality metrics.

. Able to measure conformance of programme management framework and take corrective actions, as necessary.

(B) Stakeholder Engagement

. Identify and engage stakeholders, including sponsors, executives, project teams, and end-users.

. Develop credibility with stakeholders through effective communication and keep stakeholders informed of the programme progress and key decisions.

(C) Develop Programme Plan

. Define programme scope, objectives, and expected outcomes.

. Develop a program plan that outlines the approach, timeline, resource requirements, and key deliverables.

. Set expectations for periodic and milestones reviews including status report, project risk identification and other dashboards.

(D) Monitor and Track Programme Execution

. Manage multiple projects within the programme.

. Drive project to meet cost, timeline, manpower and quality targets.

. Work with division and cross divisional management and project sponsors to gain agreement and manage expectations.

. Work with subject matter experts to detail out the requirements and tasks to achieve an optimal outcome for the project.

. Perform risk management, including assessment of risk treatment associates with deliverables and/or related systems/services in accordance with organisation risk management framework.

. Guide and support team in resolving business escalations and reconcile deliverables with business objectives.

. Drive programme discipline to document changes, issues and risks that affect implementation.

. Implement process improvements to reduce development time and assist in the integration of complex business factors.

. Report timely on programme/project's achievements, issues and progress.

E) Workplan and Budgeting

. Manage the budgeting of key strategic projects e.g. liaising with business owner during workplan cycle to identify key projects alignment to strategic roadmap.

. To have visibility on approved IT workplans and ensure workplan is carry out.

. Work with PMO Team to track, measure and report to ensure accountability.

(E) Cluster and Institution Operations

. Administer, review and improve existing IT governance processes e.g. IT Crisis management plan.

. Coordinate and perform timely review of department Standard Operating Procedures (SOPs), policies and IT Risks, and initiate updates / streamlining / improvements where necessary.

. Act as key IT contact for business ensuring IT services and supports are delivered in the desired manner.

Requirements/Qualifications:

. Degree in Computer Science, Information Technology or equivalent.

. At least 8-10 years of relevant IT experience.

. Strong programme and project management skills in medium to large-scale projects, with experience and a broad understanding of healthcare business processes.

. Excellent skills to manage multiple stakeholders including users, senior management including the C-levels, IT teams, project teams, and vendors.

. Strives to understand challenge, be proactive and anticipatory in thinking process.

. Be driven and provide significant value to business unit.