COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The family-like atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- This position is for Office of Integrated Information Technology Services (IITS).
- Lead the planning, execution, and delivery of digital transformation initiatives as outlined in the Digital Master Plan 2025-2027, including deployment of digital assistants, workflows automation, and learning data analytics dashboards.
- Act as the primary liaison between business stakeholders, faculty, students, and technical teams to capture requirements, ensure alignment, and facilitate effective solution design and implementation.
- Coordinate and oversee change management processes, particularly in response to frequent updates and releases from existing educational technology solutions, to minimise disruption and maximise user adoption.
- Facilitate workshops, user testing, and feedback sessions to encourage active participation from faculty and students in the selection and evaluation of digital solutions.
- Develop comprehensive project plans, manage timelines and budgets, track deliverables, and report on project progress to management.
- Identify risks, develop mitigation strategies, and ensure compliance with organisational policies and industry best practices.
- Other duties as assigned.
QUALIFICATIONS- Degree in Business Administration, Information Systems, Computer Science, or a related field. A Master's degree or relevant certification (PMP, CBAP) is an advantage.
- At least 5 years of relevant work experience (especially in Solution Implementation & Change Management) will be strongly preferred.
- Proven experience in project management and business analysis, preferably in the education technology or digital transformation sector.
- In-depth knowledge of project management methodologies (e.g. Agile, Waterfall) and business analysis frameworks.
- Familiarity with digital transformation tools and educational technology platforms, including workflow automation and data analytics solutions.
- Strong track record in stakeholder engagement, requirements gathering, and facilitating solution selection and implementation processes.
- Excellent communication, negotiation, and interpersonal skills to effectively bridge business and technical needs.
- Demonstrated ability to work with cross-functional teams, manage multiple projects simultaneously, and deliver results within set deadlines.
- Experience in managing change management processes, including communication, training, and user adoption strategies.
- Analytical mindset with strong problem-solving abilities and attention to detail.
- Proficiency in project management and productivity software (e.g. MS Project, Jira, Trello, Slack).
- Ability to adapt to a fast-changing environment and manage competing priorities with resilience and resourcefulness.
OTHER INFORMATION#LI-JN2
Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
